Refund and Returns Policy

At atlantixshop, we strive to ensure your complete satisfaction with every purchase you make from our women accessories website. We understand that in sometimes, Only a small fraction, ranging from 1 to 2%, of purchases may occasionally experience minor delays or issues.that may need to return or seek a refund for a product. To provide a transparent and hassle-free shopping experience, we have formulated the following refund and return policy:

1. Eligibility for Returns and Refunds:

  • To be eligible for a return or refund, the item must be unused, undamaged, and in its original packaging.
  • Returns or refund requests must be made within 20 days from the date of delivery.

2. Process for Returns and Refunds:

  • To initiate a return or refund, please contact our customer support team through the designated channels provided on our website.
  • Provide relevant details such as your order number, item(s) you wish to return or refund, and a brief description of the reason for return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is a result of an error on our part (e.g., wrong item shipped, damaged item).
  • We recommend using a trackable shipping service to ensure the safe return of the item(s).

4. Refund Processing:

  • Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned above.
  • If the returned item(s) meet the required conditions, we will initiate the refund process.
  • The refund will be processed using the original payment method used for the purchase.
  • Please note that it may take several business days for the refunded amount to be reflected in your account, depending on your financial institution.

5. Damaged or Defective Items:

  • In the event that you receive a damaged or defective item, please contact our customer support team immediately.
  • Provide photographic evidence of the damaged or defective item(s) along with your order number.
  • We will work swiftly to resolve the issue by offering a replacement or refund, depending on the availability of the item.

6. Exchange Policy:

  • We currently do not offer direct exchanges. If you wish to exchange an item, we kindly request that you follow the return process outlined above and place a new order for the desired item(s).

Please note that this refund and return policy applies only to purchases made through our women accessories website. For items purchased from third-party retailers or other platforms, please refer to their respective refund and return policies.

We are committed to providing exceptional customer service and ensuring your satisfaction. If you have any further questions or need clarification regarding our refund and return policy, please do not hesitate to reach out to our customer support team.

for more informations contact us at [email protected]

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